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Shipping, Returns & Exchange

8. SHIPPING CONDITIONS

Items are shipped to the address indicated by the customer at the time of order. Items may only be shipped within the delivery zone. The delivery zone comprises the entire United States.

Shipping is handled by the carrier. If the customer is not available at the time of delivery, a notice will be left on site informing them of the attempted delivery with instructions for pick-up at the carrier’s location.

Delivery is considered as completed on the date the carrier attempted to deliver the package to the shipping address indicated by the customer at the time of order.

Customers must sign a delivery confirmation slip to receive their package. Customers should check the packaging and ensure the items are in good condition before signing the delivery slip. Any issues or damage arising from shipping, such as damaged or missing items, must be noted on the delivery slip before being signed by the customer.

In the event of a damage or an error in shipment the customer must send a claim letter describing the reason for the return within fourteen (14) days from the date of delivery of the item(s).

The letter should be addressed as follows:
Bernardaud NA, Inc.
499 Park Avenue
New York, NY 10022

If a claim is not made within the 14-day limit, the item(s) delivered shall be considered as being in good condition and accepted by the customer. A replacement item/s will be shipped only after receipt of the damaged or defective item/s and inspection by Bernardaud. All returns must be sent in the original packaging as delivered by the carrier.


9. DELIVERY TIMES

Delivery times are estimated and depend on the availability of stock. If an item cannot be shipped by Bernardaud within the delivery times indicated at the time of order, the customer will be contacted and offered options to substitute or a refund if they so choose.

Bernardaud shall not be held liable in the event of late delivery for any reason and customers shall not be entitled to compensation from Bernardaud.


10. SHIPPING FEES

Fees for shipping will be waived for all orders over $150.00 (excluding tax). For orders under $150.00 (excluding tax), a standard fee based on destination location will be added to the order to cover shipping costs.


11. RETURNS

Upon the delivery of the customer’s order, the customer is advised to check the external condition of its parcel. In case of visible damage, the customer is advised to refuse to receive the package from the carrier. Products that have been customized at the request of the customer can in no case be exchanged or refunded.

The customer is also advised to check the compliance of the products with its order. In the event that products are missing, broken or not compliant with the order, the customer is asked to contact the Customer service within seven (7) days following receipt of its order. The customer has up to fourteen (14) days to return its products.

Returns are carried out exclusively on the Bernardaud online store, be it for an exchange or for a reimbursement. Products must be returned to the following address:
Bernardaud NA, Inc.
499 Park Avenue
New York, NY 10022

Returns will only be accepted by Bernardaud if:
(a) Prior to any return, the customer has contacted Bernardaud by telephone at (+1 212 371 4300) or by email at (parkavenue@bernardaud.com)

(b) To return products, the customer needs to include the return form in the package, along with the invoice of its order by specifying whether the request is a request for an exchange or for a reimbursement. No return may be accepted without these two documents.

(c) The returned item(s) are not used, altered, washed and damaged

(d) The returned item(s) are in their original packaging

Bernardaud reserves the right to refuse items from a single order if returned at different times. If the return is made according to the abovementioned conditions, Bernardaud shall refund any amounts already charged to the customer upon receipt of the items (including shipping fees).

Any amounts due shall be refunded as quickly as possible and within thirty (30) days of the date the customer notifies Bernardaud of the return regardless of the form of payment used.

If the above return conditions are not met, the customer may ask Bernardaud to return the items to them, at the customer’s own expense, in the same condition the items were returned to Bernardaud.


12. CUSTOMER SERVICE

For questions or claims, customers may contact Bernardaud by phone at +1 212 371 4300 or email at parkavenue@bernardaud.com