Shipping, Returns & Exchange


5.1 Delivery area

Products are delivered to the address provided by the client at the time the order is placed and provided that this address is located in the countries of delivery covered by these GCS: Metropolitan France, Germany, Belgium, Spain, Great Britain, Italy, Switzerland, Portugal and the Netherlands.

For any delivery in a country other than the above mentioned, the customer is asked to contact Customer Service at + 33(0)5 55 10 21 86.

5.2 Terms of delivery

The deliveries are carried out by designated carriers depending on the country of delivery.

The customer is informed by email of the date of delivery, as well as of the tracking number of its order.

The customer may at any time track the parcel via a hypertext link that allows access to the carrier’s website.

BERNARDAUD strives to make deliveries within a maximum period of fifteen (15) business days.

In the event of the absence of the customer at delivery time, a delivery notification informs the customer of the procedures for storage and provision of its parcel.

In the event of an incomplete or erroneous address, the costs for redelivering the parcel shall be borne by the customer.

The customer is fully liable for the products from the receipt thereof.

5.3 Delivery problems

In the event that the parcel is lost or not delivered by the carrier, a claim must be made to the carrier.

BERNARDAUD cannot be held liable for any late delivery due to customer unavailability after several appointment proposals with the carrier.

For orders made in Metropolitan France and not delivered within fifteen (15) business days, the customer will be able to cancel its order by registered letter with acknowledgement of receipt.

The sale will thus be considered canceled upon receiving the registered letter, provided that the delivery did not take place before the letter was received.


Upon the delivery of the customer’s order, the customer is advised to check the external condition of its parcel. In case of visible damage, the customer is advised to refuse to receive the package from the carrier. Products that have been customized at the request of the customer can in no case be exchanged or refunded.

The customer is also advised to check the compliance of the products with its order. In the event that products are missing, broken or not compliant with the order, the customer is asked to contact Customer service within seven (7) days following receipt of its order. The customer has up to fourteen (14) days to return its products.

Returns are carried out exclusively on the BERNARDAUD online store, be it for an exchange or for a reimbursement. Products must be returned to the following address:

BERNARDAUD, Boutique en ligne
19, rue Pierre Bernardaud
87000 Limoges

All products returned by the customer must be intact and in their original packaging.

To return products, the customer needs to include the return form in the package, along with the invoice of its order by specifying whether the request is a request for an exchange or for a reimbursement. No return may be accepted without these two documents.

The costs of return shall be borne by the customer.

BERNARDAUD reserves the right to refuse to exchange or reimburse the returned product(s) in case of visible damage/impairment to the product(s). Products that have been customized at the request of the customer can in no case be exchanged or refunded.

BERNARDAUD shall reimburse to the client’s bank account the sums paid - including shipping fees - within fourteen (14) days following the receipt of the returned products.


In accordance with article L.222-7 of the French Consumer Code, the customer has (14) full calendar days from receipt of the order to exercise its right of withdrawal (droit de rétractation) and send back the products.

Any claim brought after this period cannot be accepted by BERNARDAUD.

The conditions for return, in the case of withdrawal, are the same as those provided in article 5.


BERNARDAUD thanks their customers to print, complete and return the present form if they wish to exercise their right of withdrawal.


BERNARDAUD, a limited company with an executive board and a supervisory board, registered in the Limoges Trade and Companies Register under number 755 501 160, located at 19, rue Pierre Bernardaud - 87000 Limoges (France) and can be reached by phone at +33 (0) 5 55 10 21 86 or by email at

I, the undersigned, Mr./Mrs.* _____________________________,

residing at ___________________________________________________________________________________________


notifies BERNARDAUD of my will of withdrawal concerning the following good(s):

Order # : __________________________________________________________________________________

Name of the ordered good(s) :







Ordered on : ____________________________

Received on : _________________________________


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Free 14-day returns on all orders

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