The Bernardaud manufacture has been shipping porcelain pieces all over the world for over 100 years! All our packaging are made in Nouvelle-Aquitaine (Limoges region) out of eco-friendly materials. Our shipping department takes the greatest care to design protective packaging that is both elegant and effective, so that your Bernardaud purchases and gifts are delivered in perfect condition and delight those who receive them.
Our dinnerware sets come in white boxes bearing the Bernardaud mark. Our other products come in white and gold or almond-green boxes bearing the Bernardaud mark, adorned with a white ribbon. All of our products are packed with great care and protected to minimize the risk of breakage.
When purchasing online, you will have a chance to write a personal message when you reach the order confirmation stage. The message will be included with your shipment.
Before taking delivery, remember to inspect the condition of the package and check that it contains the items ordered. If you observe visible signs of damage, we advise you to refuse the delivery, notifying the carrier of your reservations. You must then communicate these reservations to Bernardaud without delay.
Any item that is not in conformity with the normal use to be expected or is defective may be returned, provided that you first have contacted our Customer Service Department: +33 (0) 5 55 10 21 86 or firstname.lastname@example.org.
To return ordered goods, please include the return form (click here to download) and order invoice with your package. Please specify whether you are requesting an exchange or a refund. No return may be accepted without both of these documents.